January 8, 2009 – 10:34 am
Ted Banks, former chief counsel for global compliance at Kraft Foods, vented his spleen in a recent Law.com article, What Steams Me About Technology. I like to hear what lawyers think about legal IT. I don't know Mr. Banks, but I hear echoes of his pet peeves in comments by other lawyers in my environment.
Below I'll review his list, and as a trainer, grade them.
"First, why do so many IT folks focus on the software itself, instead of the task it should accomplish?"
Mr. Banks starts with a good one. IT sometimes forgets that what they do needs to be useful outside of our cubes. We support a community that is using technology to perform non-technical tasks. Even trainers, who are supposed to be advocates for users, can get lost in the features of the software. We want to show them everything, and every way to use everything, instead of ...
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